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erms and Conditions
T
Fiber Optic Equipment
SALES OFFICE HOURS: With multiple sales locations to serve you throughout the country, DROP SHIPMENT FEES: To cover the added costs of making a drop shipment from a
our sales department is open 8:00 AM to 8:00 PM ET (5:00AM to 5:00PM PT) Monday-Fri- vendor, the following fees will apply. This is in addition to vendor freight, and other vendor
day and can be reached 24 hours a day via email at sales@nace.tv. additional charges (drop ship fees, etc.) to help offset the increased amount of labor with
PRICES: Prices are subject to change without notice. Prices in effect at time an order that is a drop ship. Orders will receive a 5% freight surcharge, with a cap of
of order will be applied. $50.00, added into the freight amount. There will be a minimum surcharge of $5.00 per
order. For certain key accounts these fees can be reduced or waived.
CATALOG ERRORS: The pricing and specifications in this catalog have been carefully
checked before printing and are deemed correct, however, no responsibility can be SAME DAY SHIPPING: Most orders received by 4 PM are processed and shipped the same
assumed for inaccuracies that may exist. All information in this catalog is subject to change day if credit has been established and the account is in current standing.
without prior notice. SHORTAGES: Must notify the shipping carrier immediately and NACE within 10 days from
LARGE QUANTITY QUOTATIONS: We welcome requests for quotations on quantities the invoice date to get a claim.
more than the maximum amounts published in our price list. Private label and non-catalog INCORRECT SHIPMENTS: Must notify NACE within 10 days from invoice date.
inquiries are welcome for items not listed in our catalog. Some items may be subject to REPAIR/RETURN MERCHANDISE: Must have a return material authorization # (RMA)
minimum order quantities. which can be obtained by calling the NACE Labs. Product may be repaired/replaced/cred-
MINIMUM ORDERS: $100.00 minimum order. All orders under $100.00 are subject to a ited at our option. Product is supported in accordance with manufacturers policy. Original
$10.00 handling charge. Minimum order to open a new account is $250.00. invoice number, quantity, item number, and description of reason for return are required to
OUT OF STOCK MERCHANDISE: Out-of-stock merchandise will be held back for no more issue an RMA. Any return merchandise is to be sent back freight prepaid. Some products
than 60 days and shipped when stock becomes available. Back orders of less than $25.00 are required to be sent back directly to the manufacturer. NACE reserves the right to deny
will be automatically canceled. NACE has the option to substitute any item on backorder requests for returns at their discretion.
for a comparable item of equal or greater value. RETURN OF MERCHANDISE: Merchandise being returned for credit must have a return
WILL CALL SERVICE: : Pick up service is available from 9:00 AM until 5:00 PM local time. material authorization number and be returned within 90 days of date of purchase and
Other times can be accommodated by appointment. Customers in proximity can avoid will is subject to restocking charges. Merchandise and packaging materials must be in their
call waiting time by phoning orders in 1 hour prior to picking up. Please specify the name original factory condition. Product returned cannot be altered in any way. This includes any
of the person picking up your order at the time of order placement. type of marking, writing, or labeling on the product or packaging. Credits will be issued
as merchandise credit only, no cash refunds. Any orders refused by the customer may be
TERMS: Net terms to approved accounts. All other accounts are prepay or credit card. subject to a restocking fee. If a customer refuses an order for any reason, NACE will be
All customers must provide a valid sales tax resale number, otherwise sales tax will be compensated by the purchaser for all shipping charges.
charged a 3% surcharge will be applied to all NET accounts that are paid via credit card.
DECLINED CREDIT CARD FEE: All declined credit card orders will be charged a $10.00 REFUSED ORDERS: Refused orders will be charged a minimum 20% restocking fee.
service charge. The fee will be charged in the freight field of the order. NO REFUNDS WITHOUT SALES INVOICE: Equipment must be inspected before any
decision is made on issuing credit. Most sales are final. No cash refunds. Credits will only
FREE FREIGHT ORDERS: Shipping carrier to be determined by NACE on all orders where be issued for the amount paid on the original invoice.
NACE is paying the shipping charges. SPECIAL ORDER ITEMS: Special order items are non-returnable.
PAST DUE ACCOUNTS: Overdue accounts will be placed on hold. ACCOUNTS Special order items must be paid in full upon ordering.
OVER 90 DAYS WILL BE NOTIFIED AND TURNED OVER FOR COLLECTION 10 DAYS AFTER
NOTIFICATION. PRICING INFORMATION: Prices do not include freight or shipping charges,
FINANCE CHARGE: 1.25% per month on all invoices over 30 days. unless specified.
RETURNED CHECK CHARGES: Customer will be charged $50.00 each time a check is BROKEN PACK QUANTITY: All broken pack quantities will incur a 10% surcharge.
returned for any reason. NACE is not responsible for any liability, health hazard or injury developed from the use or
COLLECTION: Customer is responsible for any costs or fees necessary to misuse of products supplied by NACE. The intent of this catalog is to provide as complete
collect past due accounts. a reference to products we carry as possible. However due to the technical nature of the
BILLING INQUIRES: All billing and account status inquiries should be directed to the products, it is impossible to cover total subject matter in any one catalog. Therefore, we rec-
accounts receivable department 8:30 AM to 5:00 PM Monday-Friday. ommend the users of these products contact our sales department for detailed information
FREIGHT: All orders are shipped F.O.B. West Chester, PA; St. Peters, MO; or Las Vegas, NV on product compatibility, proper uses, current developments, and updated specifications.
This is a notice to inform you that content passing thru certain devices in this marketing ma-
unless otherwise specified. Orders are shipped UPS, FEDEX or freight carrier. Please be terial may contain strong language or depictions of violence, sex or substance abuse. Some
sure to specify for special 3-day, 2-day, next day service and/or Saturday delivery if need-
ed. We also offer the next flight out for same day shipping. For your protection, shipments of these units contain no parental control features. Parental discretion is advised.
are automatically insured for damage or loss in transit. All freight charges are subject
to dimensional/oversize carrier weight regulations. Addresses determined by carrier as CATALOG WARNING: Certain paper and/or ink has been determined by the
residential are subject to residential delivery rates. Special delivery fees, such as limited state of California to contain certain chemicals that may cause Cancer and
access charges, will be assessed in arrears for any carrier charge-backs.
Reproductive Harm. – www.P65Warnings.ca.gov
NACE Toll Free Order Line: ...................................800.688.9282 Our Technical Support Lines - Open 24/7/365
Toll Free Fax Order Line: ....................................... 800.230.1793 Nevada Lab After Hours: ........................................484.401.6004
Business Phone: ......................................................610.429.1020 Pennsylvania Lab After Hours: ...............................484.889.8911
Business Fax: .........................................................610.429.3060 SecurityTronix CCTV After Hours: .........................702.308.4220
Websites: ................................................................. www.nace.tv D.R.E. After Hours: ..................................................702.817.8939
............................................... www.securitytronix.com DIRECTV Support After Hours: .............................484.653.8745
........................................................www.datatronix.biz
Sales Emails: ......................................................... sales@nace.tv
....................................... sales@securitytronix.com Main Office Address: 1085 Andrew Drive, Suite A, West Chester, PA 19380
PLACING ORDERS CONSTITUTES THE ACCEPTANCE OF ALL TERMS AND CONDITIONS STATED ABOVE.
© 2023 NACE. All rights reserved. The information in this document is proprietary and confidential and is protected under United States and International Copyright and Trademark laws. No
part of this document may be reproduced or transmitted, in any form by any means whatsoever. Any such use of this document in any form, without the express prior written consent of the
author is prohibited by law. Catalog Version T128. All prices are subject to change without notice. NACE is not responsible for typographical errors.
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